A stopped machine is not an option: how Jacto prioritizes the farmer in service
GlobeAlert Desk · curated from G1 · Brazil · South America
For more agility during the harvest, Jacto offers direct support with the factory. When a sprayer stops in the middle of the harvest, the producer does not want to dial "1" to speak with support or fill out a form, they want to speak with someone who can solve the problem. At Jacto, a Brazilian multinational machine company.
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Scored from severity, scale, escalation potential and source agreement. Below the alert threshold.
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